Frequently Asked Questions (FAQs)

Yes, we ship to all countries having diplomatic relations with India, including USA, Canada, UK, Germany, Australia, France, Italy, etc.

No, prices listed on the site are inclusive of all shipping and handling charges. There are no hidden costs.

No, Exotic India takes all responsibilty for delivery to your doorsteps. Our strategic alliance with UPS and Federal Express ensures that all paperwork and customs formalities are taken care of without any effort from you. In fact, for our customers, there is no difference than if the packet was shipped locally.

All orders more than $ 50 in value are shipped by UPS/Federal Express. Orders less than that are shipped by Registered Air Mail.

Delivery is expected within 4 to 6 business days from the date of shipment. All orders are shipped within 48 hours of receipt of orders, except for orders for framed paintings. Delivery for shipments made by Registered Air Mail can take slightly longer. For details please refer to our Shipping Policy at http://www.exoticindia.com/shipping_policy.php3

All orders are sent insured. Claims are provided if the shipment is lost or damaged during transit.

The process to purchase from Exotic India Art is simple. You have to visit our website www.exoticindiaart.com, where you can browse through our collection and pick the product you want to purchase. Sign up/in, add the product to your cart, click on “proceed to checkout”, fill in the required address and payment details, and you are done. For a detailed tutorial on how to place an order, click here.

In normal conditions, a product from Exotic India Art takes around 3-5 business days to reach your doorstep, for all the orders from America, Europe, and Australia. However, we cannot guarantee a period for the delivery since the delivery time also depends upon security and customs clearances, flight delays, and other unforeseen circumstances. On our part, we ensure that each product reaches its destination as quickly as possible in perfect condition.

Once the product is dispatched through FedEx or UPS, Exotic India Art will email you the tracking number for your package, through which you can track the journey of your order, on the website of FedEx or UPS. Packages sent through Air Mail do not have a tracking ID. If you wish to track your order, you can do so here : Track My Order

For all the deliveries in the USA, Europe, and Australia, the average delivery time is 3 to 5 business days, once you have received a confirmation for your order. In some cases, where the product price is below $50, the shipment is sent through Registered Air Mail, where the delivery takes 10 to 20 days to complete.

Items marked as sold are no longer in stock. However, you are welcome to email us with the item codes of your interest and we will revert to you in case similar pieces can be made available in the near future.

Yes, all thangkas come with the customary veil, rod, and brocade. The pictures on the site detail only the unique aspect of the paintings.

Yes, we do provide a paid option for framing. You can select this option once you click on the product thumbnail.

High quality frame moulds, along with a matching pure silk mat is used for framing. The mould and mat are carefully selected from dozens of combinations, the selection being dependant entirely upon the artwork.

After you add the garment of your choice to your shopping cart (by clicking on the "Buy It" button) a size chart will appear, from which you can select your size number.

Indeed, the items showcased on the site are hand-picked, unique artworks, and only in exceptional cases are more than one of a kind are available.

Stone colors are water-colors made from stones. For example, green color is creeated from Malachite stone, blue from Lapis Lazuli, and so on. This unique Indian method of preparation of colors has been passed down from generations, since hundreds of years ago, when it was discovered.

The Government of India does not allow for the sale of any article more than 100 years old outside India. We do not deal in antiques. The antiquated artworks are artworks which are provided an old look about them by the artist. In most cases they are no older than 20 to 30 years.

All artworks on the site are original, created by accomplished artists, who have learnt their skills from their earlier generations. Exotic India sources all artworks directly from these artists, because of which we are able to offer these unique works at reasonable costs to the buyer.

Our artworks are unique and non-duplicable. Though many pieces may look similar, no two pieces can be exactly the same. For this reason, we have found that a Printed Catalog of our products may carry only a very limited profile of our articles. Our online store is thus the best possible reflection of the products we can offer.

Exotic India Art has reached over 161 out of 195 nations worldwide and we take pride in having delivered to our customers in distant locations such as Bermuda and Belize. With the utmost care, we deliver to the doorstep of all our customers who reside in countries with whom India has diplomatic relations.

In case of a replacement for an item, the request has to be made within 7 days of the purchase date. The product for replacement should be in original condition, unused, and packed in its package with its tags and labels. Return the product to our address, where after assessing the condition of the product we will initiate a refund, which will be reflected in your source of payment in 1-2 billing cycles. For more details on replacement/return and refund, click here.

If for some reason you wish to cancel your order, you can do so before the package has been shipped.

Yes, prices are quoted in US Dollars.

Yes, we accept all currencies. For offline payments (by Checks/Money Orders), please pay the equivalent amount, after converting the value in US Dollars to your local currency. If you are paying by Credit Card, your card will automatically be charged in your local currency.

Exotic India takes your privacy very seriously. Your contact information is never shared with any third person, company, individual, or web site.

Yes, it is possible, depending upon the subject. Please write to us at [email protected] with your requirements.

For back order items, the time mentioned is approximate only. We try our best to have them shipped within the stated time. However, since all our products are hand made, delay is possible due to circumstances beyond our control.

All images displayed on this website are copyrighted to Exotic India. Kindly contact us at [email protected] for permission to use.

Exotic India Art is an e-commerce company, established in the year 1998. We've been working in the direction of sharing the rich culture of India through its arts and crafts with the world, and have built a vast collection of statues, books, clothing, home décor, and much more. We cater to the demands of our customers worldwide while following the policies of fair trade, to benefit the artisans and craftsmen who are an integral part of our organization.

Yes, we provide the facility to gift wrap your favorite products and we pack your purchases with care so that they can be safe from any damage on their way to your home.

You can place an order on our official website www.exoticindiaart.com. For placing an order, you will be required to share your email/Facebook information for signing up, address, delivery address, and details of payment mode. Exotic India Art strongly believes in protecting the privacy of its users and we do not share your personal information with any third party.

Exotic India Art accepts several payment methods which include- net banking, wallets such as PayPal, Card (MasterCard, Visa, Rupay, and more).