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1-800-Worlds (The Making of The Indian Call Centre Economy)

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Item Code: NAR198
Author: Mathangi Krishnamurthy
Publisher: Oxford University Press, New Delhi
Language: English
Edition: 2018
ISBN: 9780199476053
Pages: 260
Other Details 9.00 X 6.00 inch
Weight 400 gm
Fully insured
Fully insured
Shipped to 153 countries
Shipped to 153 countries
More than 1M+ customers worldwide
More than 1M+ customers worldwide
100% Made in India
100% Made in India
23 years in business
23 years in business
About the Book

Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.

About The Author

Mathangi Krishnamurthy is assistant professor of anthropology at the Department of Humanities and Social Sciences, IIT Madras, India. She is currently pursuing a project on bodily imaginations in relation to new genetic diagnostic technologies. Her areas of interest include the anthropology of work and gender, medical anthropology, urban studies, globalization, and affective labour. She has published on questions of English language usage, the anthropology of work, and the anthropology of gender.

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